Cancellation Policy

This policy explains how cancellations, booking changes, refunds, and missed sessions are handled at Studio 11 in Franklin Square, New York.

Published: October 15, 2026

1. Cancellation Deadline

Cancel at least 24 hours before your scheduled session start time to receive a full refund of the amount paid for that session. The deadline is measured in New York local time (America/New_York), including daylight saving time.

2. Cancellations Within 24 Hours

Cancellations received less than 24 hours before the scheduled start time are non-refundable. The reserved studio time has been held specifically for your booking. This rule also applies to bookings made within 24 hours of the session start time.

3. Rescheduling

With at least 24 hours’ notice, you may move your booking once without a rescheduling fee, subject to availability. The replacement session must take place within 30 days of the original session date. Any increase in the price of the selected services is payable before the replacement session. Requests made within 24 hours are treated as late cancellations; any exception must be confirmed by Studio 11 in writing.

4. Late Arrivals, No-Shows, and Early Departures

Your session begins and ends at the booked times. Arriving late does not extend the end time or reduce the booking price. If you cannot attend, contact us as soon as possible. No-shows and unused time resulting from a late arrival or early departure are non-refundable. Extra time requires availability, an agreed price, and approval before the session is extended.

5. How to Request a Change

Send your booking name, session date and time, and booking reference to our email address. Email info@studio11franklinsquare.com or call +1 (516) 499-4296. We use the time your email is received to determine the notice period. If you call, also send an email so there is a written record. A replacement booking is confirmed only after we send confirmation.

6. Refund Processing

Approved refunds are returned to the original payment method. We aim to initiate eligible refunds within 5 business days; your bank or payment provider may take additional time to display the credit. Contact us if your original payment method is no longer available.

7. If Studio 11 Cancels

If Studio 11 cannot provide your booked session, you may choose an available replacement date or a full refund for the affected session. We will contact you using the details supplied with your booking. This does not limit any rights you have under applicable law.

8. Packages and Special Bookings

For prepaid packages, the cancellation rules apply to each reserved session. A late cancellation or no-show uses the associated session credit. Package expiration dates and any different terms must be clearly disclosed and accepted before purchase. Custom productions and third-party bookings follow any different written cancellation terms accepted when booked.

9. Emergencies and Questions

Contact us promptly if an emergency affects your session. We may consider an exception based on the circumstances, but an exception is not guaranteed and must be confirmed in writing. Email info@studio11franklinsquare.com or call +1 (516) 499-4296.