Frequently Asked Questions

Planning a podcast session at Studio 11 in Franklin Square, New York? Find practical answers about booking, preparing, and visiting the studio.

Where is Studio 11 located?

Studio 11 is located at 11 New Hyde Park Rd, Franklin Square, NY 11010, United States. Contact us before your visit if you need arrival instructions or information about parking and accessibility.

How do I book a podcast session?

Visit our Book Session to choose an available service and time. Review the service details and payment requirements before completing your reservation. Check your confirmation for the booked date, start time, and duration.

Where can I find prices and package details?

Visit Pricing for the available options. Confirm the current price, included services, and any extras during booking. Ask us about any production requirements before reserving.

Is an engineer or editing included?

Inclusions depend on the service you select. Confirm whether your booking includes an engineer, editing, or other production work. Do not assume these services are included in a studio-only booking. See Services for recording options and Contact us to confirm what your booking includes.

What should I bring?

Bring your episode outline, guest details, any approved props, and any materials you plan to use during recording. Tell us in advance about personal equipment, playback needs, or a special setup so we can confirm suitability. Use Contact us to discuss your setup before your visit.

Can I bring guests or my own equipment?

Please use Contact us to tell us your total group size and equipment needs before booking. Guest numbers and outside equipment must be approved for the selected setup. Keep exits clear and follow staff instructions when connecting or moving equipment.

Can I cancel or reschedule?

Yes. Give at least 24 hours’ notice before the scheduled start time to cancel for a full refund or request one reschedule, subject to availability. Late cancellations and no-shows are non-refundable. Use Contact us to request a change and confirm the terms that apply to your booking.

What happens if I arrive late?

Your session still ends at the booked end time. Late arrival does not extend your reservation or reduce its price. Contact us if you are delayed. Additional time requires availability and approval.

How will I receive my recordings?

Confirm the included file formats, delivery method, delivery timing, and any editing before booking. Ask us how long files will be retained and download and back up delivered files promptly. File storage should not be assumed to be permanent. See Services and Contact us to confirm your deliverables.

Can you accommodate a special request?

Contact us before booking about accessibility requirements, a larger group, a custom production, or any other special request. We will confirm what can be arranged. Email info@studio11franklinsquare.com or call +1 (516) 499-4296.